Queuing Management System of BansalanCoop

Last Updated: October 2, 2025

---

1. Introduction

This policy outlines the rules and procedures for the Queuing Management System (QMS) at BansalanCoop. It is designed to streamline member services, reduce wait times, and ensure a fair and transparent process for all members and staff.

2. Information We Collect

To provide a secure and efficient service, we collect the following personal information upon registration:

• Full Name, Username, and Email Address: To create and secure your account access and for communication.
• Position and Branch: To assign appropriate system roles, permissions, and service queues.
• Profile Picture (Optional): For personalization within the application.

The system also tracks data related to your activity, such as transactions handled and service delivery times, for reporting and performance monitoring.

3. How We Use Your Information

Your information is used exclusively for internal operational purposes to:

• Authenticate your identity for system access.
• Manage user roles and permissions.
• Maintain a secure audit trail of system actions.
• Generate performance reports to improve service efficiency.
• Ensure all information is treated as confidential and secure.

4. Terms of Service

By registering and using the QMS, you agree to the following terms:

• You are responsible for maintaining the confidentiality of your username and password.
• You must use the QMS strictly for its intended purpose of managing member queues and processing transactions according to your assigned role.
• Manually prioritizing members outside of the system's rules is prohibited unless authorized by management.
• All data within the QMS is confidential and must not be shared outside of authorized channels.
• Failure to comply with these policies may result in disciplinary action.